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90 Days to Change Your Mind!
Everything you need to know about our return and exchange policy.
Exchange or refund
General Return Policy
You may return any product within 90 days of receipt, whether for a size issue or a change of mind.
Returns must be initiated via your customer account or directly through our return portal.
Items must be unworn, in perfect condition, with all original tags and packaging.
Do not send your parcel directly to a fixed address — all returns must follow the official process.
⚠️ Unauthorized returns or parcels sent outside the official process will be refused and returned to sender.
United Kingdom Returns (Refund Only)
Service Overview
Returns from the UK are accepted for refunds only (no exchanges at this time).
All UK returns must be made exclusively using our prepaid DHL label provided through the return portal.
These returns are handled under the Returned Goods Relief (RGR) scheme, meaning no new customs duties or VAT when re-entering the EU.
Refund Policy
Once your return is received and inspected, your refund will be issued within 5–10 business days.
The cost of the prepaid DHL label (£9.99) will be deducted from your refund.
Example: £199 – £9.99 = £189.01 refunded.
⚠️ Only returns made using our official DHL prepaid label (generated via the return portal) are accepted.
Any parcel sent via another carrier will be refused at customs, as we cannot cover import duties or taxes upon entry into the EU.
If you still wish to return the item using your own shipping method, all costs and customs fees are your responsibility, and the parcel must reach us duty-paid.
Any parcel sent via another carrier will be refused at customs, as we cannot cover import duties or taxes upon entry into the EU.
If you still wish to return the item using your own shipping method, all costs and customs fees are your responsibility, and the parcel must reach us duty-paid.
European Union Returns & Exchanges
Service Overview
Returns are accepted within 90 days of receipt, for exchange or refund.
All returns are shipped with DHL using a prepaid label generated through our return portal.
We strongly recommend using our return service to ensure smooth and secure processing.
Exchange items are dispatched free of charge once the return is received.
Exchanges
Free return shipping for exchanges in all Eurozone countries.
A prepaid DHL label is provided automatically, and the replacement item is shipped free of charge.
Refunds
If you prefer a refund, the €9.99 return fee will be deducted from your refund.
Example: 199 € – 9.99 € = 189.01 € refunded.
For non-euro orders, the €9.99 fee is converted at the current exchange rate.
You may also choose to use your own carrier, but we recommend using our prepaid DHL service for easier and faster processing.
⚠️ Our prepaid return service may not be available in certain regions.
If unavailable, you can return the parcel by your own means, but any customs fees remain at your charge.
If unavailable, you can return the parcel by your own means, but any customs fees remain at your charge.
How to Return an Item
Option 1 — From your customer account
- Log in to your account.
- Open your order details.
- Click “Request a Return.”
- Select Refund or Exchange (EU only).
- Download your DHL return label and follow the instructions.
Option 2 — Directly via our portal
Go to leather-jack.com/a/return, enter your order number and email, and follow the guided steps.
Refund Processing Time
Refunds are processed within 5 to 10 business days after receipt of your parcel.
You will receive a confirmation email once the refund has been completed.
Contact & Assistance
If you have any questions regarding returns or exchanges, please contact our Customer Service via the Contact page.
We reply to all messages within 24–48 business hours.
